Refund Policy
Return & Refund Policy
Eligibility for Returns
- Items can be returned within 7 days of purchase.
- To be eligible for a return, items must:
- Be unused and in the same condition as received
- Be in the original packaging
- Have the original receipt or proof of purchase
Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products
- Opened ink cartridges or used writing instruments
- Clearance or sale items (unless defective)
Return Process
To initiate a return:
- Contact us at +971-58-9888742 or email at contact@inknnibs.com
- Provide order details and reason for return
- We will confirm eligibility and arrange for drop-off or pick-up (within delivery zones)
Refunds
- Once we receive and inspect your item, we will notify you about the status of your refund.
- If approved, refunds will be processed within 5-7 business days via the original method of payment.
- Delivery charges are non-refundable, unless the return is due to an error on our part or a defective item.
Exchanges
- We offer exchanges for items of equal or greater value, subject to stock availability.
- For exchanges, the same conditions as returns apply.
Delivery Refund (Within Dubai)
If your order exceeds AED 50 and you are located within 5 km of our Deira store, delivery charges will be refunded upon return.
Contact Us
For any questions regarding your return, refund, or exchange, please contact:
+971-58-9888742
ink N nibs Stationery Trading Co. L.L.C, Deira, Dubai
contact@inknnibs.com